Support
Our client services staff is composed of professionals with extensive backgrounds in construction accounting, project control, and data processing. All members of our client services staff have backgrounds in construction, and many of them used Profitool software products before joining our team. After the initial implementation of our software products, our professional staff is available to provide both on-site or off-site support for critical problem resolution, strategic planning, on-going training, and implementation of new/additional modules.
Documentation
All documentation is available to the user on-line. Elements include: "Help" for any application selection, task-specific documentation and a user guide. In addition to the standard documentation provided, you can customize the on-line documentation to suit your needs.
Help Desk
Profitool maintains a telephone hot-line to address all client questions. The hot-line is available during normal business hours (8:00 a.m. to 5:00 p.m. MT, weekdays) and all other times by special arrangement. The goal of this hot-line is to solve clients' issues in the most expeditious manner possible. High-speed modem or internet based remote support is provided when necessary to facilitate problem resolution. Time-critical software changes are delivered on-line. All calls are logged into an intranet-based client service call-tracking application and escalated, if necessary, in an organized manner to ensure all problems find an appropriate resolution. Clients can access the call-tracking system directly via the Internet to add items to the log and check the status of previously entered issues.
Copyright © 2010 by Profitool, Inc., Denver, Colorado, USA. All rights reserved.